Frequently Asked Questions hpm99 for Malaysian Players

Send your email to [email protected] stating your username, details of the issue you are facing, and a screenshot if needed. The hpm99 team will review and reply to your enquiry. For issues that need immediate attention, live chat is a faster option as it is available 24/7.

hpm99 customer support is fully available in Malay and English. You can write or chat in either language and our agents will understand and reply in the same language. This makes it easy for Malaysian players to communicate without any language barrier.

To speed up the resolution process, have your hpm99 account username ready, along with details of the issue (such as transaction number, date and time, and payment method used) and any relevant screenshots. The more complete the information you provide, the faster our team can resolve the issue.

Yes, hpm99 live chat operates 24/7 without interruption, including public holidays and weekends. You can start a live chat session directly on the hpm99 platform at any time. Our support agents are always ready to assist in both Malay and English.

Use live chat for issues that need immediate resolution such as login problems, deposits not reflected, or bonus enquiries. Choose email for enquiries that require lengthy explanation with attachments such as identity verification documents, written complaints, or detailed feedback about your experience at hpm99.

hpm99 does not charge any processing fees on your deposits. However, some e-wallet or bank providers may apply a small fee on their end. Check with your payment service provider to confirm. All deposits via Touch 'n Go, DuitNow, FPX, ShopeePay and cryptocurrency are processed without any additional charge from hpm99.

If your balance has not been updated after a few minutes, please contact hpm99 support via live chat or email. Provide proof of payment such as a screenshot of the transaction receipt, reference number, date and time, and the amount transferred. Our team will review and resolve the issue as soon as possible.

Log in to your hpm99 account, select the FPX (Online Banking) deposit method, then choose your bank — for example Maybank, CIMB, Public Bank or RHB. You will be redirected to the bank portal to confirm the payment. Once the transaction is successful, your balance will be credited to your hpm99 account shortly.

The minimum deposit at hpm99 is RM20 for all payment methods — including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH). There is no difference in minimum limits between payment methods, making the deposit process simpler and consistent for all Malaysian players.

Yes, hpm99 accepts deposits via cryptocurrency including USDT, BTC and ETH. The minimum deposit amount is the same at RM20 (equivalent in cryptocurrency at the current rate). Select the crypto option when depositing, use the wallet address provided, and make sure the blockchain network used is correct to avoid loss of funds.

Visit the hpm99 registration page and fill in the form with the required information including username, password, email and mobile number. Ensure the information provided is accurate as it is used for account verification and withdrawal processing. Registration is open to Malaysian players aged 21 and above only.

Yes, you can request account closure by contacting hpm99 support via live chat or email at [email protected]. Please ensure all available balance has been withdrawn before submitting the request. The closure process will be confirmed by our team once all requirements are met.

For security purposes, hpm99 may require additional verification when logging in from a new device or location. Check your email for a verification link or OTP code. If the issue persists, use the "Forgot password?" function or contact our support directly via live chat for immediate assistance.

Log in to your hpm99 account and go to the profile settings section to update information such as your mobile number or email. For changes to information that require identity verification such as full name or MyKad number, contact our support as these changes may require supporting documents for account security purposes.

hpm99 may require identity verification for withdrawals to ensure account security and comply with international licensing guidelines. You may be asked to submit a copy of your MyKad or other verification documents. This process is standard on licensed gambling platforms and is intended to protect players from unauthorised account use.

hpm99 weekly cashback is calculated based on your total wagering amount throughout that week. The cashback percentage depends on your current VIP tier — from 0.2% (Bronze) to 1.0% (Diamond). Cashback is credited to your account on a regular basis and can be used to continue playing without strict wagering requirements.

hpm99 VIP members enjoy various benefits including higher weekly cashback, priority withdrawal processing, personalised support, and access to exclusive promotions not available to regular members. The higher your VIP tier, the more benefits you receive from the hpm99 platform.

The hpm99 VIP programme has five tiers:
🥉 Bronze — weekly cashback up to 0.2%
🥈 Silver — weekly cashback up to 0.4%
🥇 Gold — weekly cashback up to 0.6%
💎 Platinum — weekly cashback up to 0.8%
👑 Diamond — weekly cashback up to 1.0%
Each tier offers progressively greater returns.

VIP tier upgrades at hpm99 happen when you show consistent and sustained gaming activity over a given period. The more frequently and actively you play, the faster you move to a higher tier. The hpm99 team will notify you when you are eligible for an upgrade via in-platform notifications.

VIP tiers at hpm99 are reviewed periodically. If your gaming activity drops significantly during the evaluation period, your VIP tier may be adjusted. To maintain or continue moving up your tier, make sure you play actively and consistently. Contact hpm99 support for more details on the VIP tier evaluation policy.

The hpm99 welcome bonus — a 150% first deposit bonus of up to RM1,500 with a 20x wagering requirement on the bonus amount — is exclusively for new members on their first deposit. For example, a deposit of RM100 gives a bonus of RM150 (balance of RM250) with a wagering requirement of RM3,000. VIP members enjoy other benefits such as higher weekly cashback.