Our Principles
At hpm99, responsible gambling is not just a policy — it is part of how we operate every day. We provide a fair, transparent and safe gaming environment for all adult members aged 21 and above. Every control tool we offer is designed to help you stay in control, not to take away the enjoyment of playing.
Gambling is an adult entertainment activity. When done responsibly, it can be an enjoyable and controlled experience. Problems arise when playing is no longer entertainment — when it starts to affect a person's finances, relationships or quality of life. hpm99 wants you to recognise these signs early and act on them.
hpm99 Tools & Commitment
We provide a range of self-control tools so you always stay in control of your gambling habits.
Daily Deposit Limit
Set the maximum deposit amount you allow yourself in a day. This limit helps you plan your gambling budget with more discipline and avoid overspending.
Playing Time Limit
Long playing sessions can affect your judgement. Use the time limit to remind yourself that you have been playing for the set period.
Playing Break
Need a short pause? The playing break feature lets you suspend account access for a short period — from a few hours to a few days — without having to close your account entirely.
Self-Exclusion
The self-exclusion option lets you block your hpm99 account for a longer period. This is a more serious step and we make it available for players who need it.
Activity History
Review a full record of your deposits, bets and withdrawals at any time. This information helps you make a clear assessment of your playing habits.
24/7 Support
The hpm99 customer support team is available 24/7 via live chat and email in Bahasa Melayu and English. If you need help related to responsible gambling, we are here to assist.
How to Use Self-Control Tools
Every self-control tool at hpm99 can be accessed directly through your account settings after logging in. We encourage all players to set limits from the start, even before any problem is felt — this is a best practice for responsible gambling.
The deposit limit you set takes effect immediately and can be lowered at any time. However, raising the limit again requires a set waiting period — this is an intentional protection feature so you do not act impulsively when you are in an emotional state.
The Self-Exclusion Process
Self-exclusion is a suitable option when you feel that playing is starting to affect the balance of your life. This is not a sign of weakness — on the contrary, it is a responsible action that we fully support.
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1
Log in to your hpm99 account
Access the hpm99 login page and enter your credentials to open your account.
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2
Go to Account Settings
Find the "Responsible Gambling" or "Account Controls" section in your profile settings menu.
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3
Choose an exclusion period
Select the period you want — short, medium or long term based on your needs.
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4
Confirm the request
A confirmation will be sent to your email. The account will be blocked shortly after confirmation.
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5
Contact support if needed
If you run into any difficulty during this process, our 24/7 support team is ready to help via live chat or email.
Warning Signs to Watch For
Most people who have problems with gambling do not realise it in the early stages. Recognising changes in behaviour early can prevent bigger problems. Consider whether you or someone you care about is showing the following signs:
- Gambling more than planned or affordable
- Feeling restless or irritable when not gambling
- Trying to chase losses with bigger bets
- Lying to family or friends about gambling habits
- Using money set aside for basic needs
- Unable to stop even when wanting to
- Personal and work relationships starting to suffer
- Borrowing money for gambling purposes
- Loss of interest in other activities once enjoyed
- Feeling stressed, guilty or down after gambling
Manage Your Deposit Limit
One of the most effective ways to play responsibly is to set a clear deposit limit before starting a playing session. At hpm99, deposit limits can be set on a daily, weekly or monthly cycle.
The minimum deposit amount at hpm99 is RM20 for all available payment methods including Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay and cryptocurrencies such as USDT, BTC and ETH. Use this minimum level as a reference point when setting a suitable limit.
Responsible gambling means you only use surplus money — money you are prepared to lose entirely without affecting your daily needs, bills or other financial responsibilities. Gambling money should not come from emergency savings, loans or funds set aside for family.
Support Resources
If you or someone you know needs help with a gambling problem, there are several support resources available to contact. hpm99 encourages players to seek professional help without shame or hesitation.
Welfare Helpline
The Malaysian Department of Social Welfare provides counselling and referral services for individuals facing problems related to gambling habits.
Professional Counselling
Government hospitals and health clinics across Malaysia provide counselling services. You can consult a family doctor for an appropriate referral.
Community Support
Peer support groups provide a safe space to share experiences and receive encouragement from others who understand your situation.
Contact hpm99
The hpm99 support team is available 24/7 via live chat and email in Bahasa Melayu and English. We can help you activate control tools or direct you to appropriate resources.
Start Your Game the Right Way
Register an hpm99 account today and set your gaming limits from day one. Claim a 150% welcome bonus up to RM1,500 while playing responsibly.