Terms and Conditions hpm99

Account Eligibility and Age Limit

To register and use the hpm99 platform, you must meet the following eligibility requirements:

• Be at least 21 years of age on the date of registration.
• Be a citizen or permanent resident who is eligible to use an online gambling platform.
• Not currently be on a self-exclusion list of any recognised gambling body.
• Hold a valid and verifiable identity card (MyKad) or identity document.
• Have a personal bank account or e-wallet in your own name for deposit and withdrawal purposes.

Account Registration and Security

Each user is only allowed one (1) registered account under the same name, mobile phone number, email address or financial information. Attempting to register more than one account by the same individual is a serious violation of these terms.

During the registration process, you are required to provide truthful, accurate and complete information. hpm99 reserves the right to request identity verification at any time, particularly before processing withdrawals. Users who fail to submit verification documents within the stipulated period may face a suspension of their withdrawal.

Account passwords and login details are entirely the user's responsibility. Avoid sharing login information with any party. hpm99 will not be held responsible for any losses arising from unauthorised access due to the user's own negligence.

• Use a strong and unique password for your hpm99 account.
• Log out from public or shared devices after each session.
• Notify the support team immediately if you suspect any suspicious activity in your account.

Deposits and Withdrawals

hpm99 accepts deposits and processes withdrawals via the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrency (USDT, BTC, ETH).

Deposit and withdrawal conditions are as follows:

• Minimum deposit: RM20 per payment method.
• Minimum withdrawal: RM100 per request.
• Withdrawal processing time: between 30 minutes and 3 hours from the time the request is approved.
• All withdrawals will be processed to the account or e-wallet bearing the same name as the registered user.
• hpm99 does not charge any processing fees for standard deposits or withdrawals.

hpm99 reserves the right to reject or suspend withdrawal requests suspected of involving fraud, money laundering, or violations of the terms of use. Should this occur, the user will be contacted by the support team for further clarification.

Bonuses, Promotions and Wagering Requirements

All bonuses and promotions offered by hpm99 are subject to specific wagering requirements. Users must read and understand these requirements before redeeming any bonus.

The hpm99 welcome bonus is as follows:

• A 150% bonus on the first deposit amount, up to a maximum of RM1,500.
• Wagering requirement: the bonus amount must be wagered 20 times before winnings from the bonus can be withdrawn.
• Calculation example: deposit RM100 → bonus RM150 → account balance RM250 → wagering requirement RM150 × 20 = RM3,000.
• Second example: deposit RM2,200 → bonus RM1,500 → account balance RM3,700 → wagering requirement RM1,500 × 20 = RM30,000.

Other promotions offered from time to time — including cashback, special rewards and seasonal offers — will have their own conditions stated on the relevant promotions page.

Game Rules

The hpm99 platform offers various game categories including slots, live casino, sports betting, baccarat, blackjack, sic bo and other table games. Each game category has its own rules that users must follow.

Users are responsible for understanding the rules of the games they participate in before placing any bets. hpm99 is not responsible for losses arising from a misunderstanding of game rules.

In the event of a technical fault or system disruption during an active game session, hpm99 reserves the right to cancel or suspend the game in question. Decisions made by hpm99 in such situations are final.

• Game outcomes generated by the random number system (RNG) are final and cannot be disputed.
• Sports betting results follow the official results from the relevant sporting body.
• Any attempt to exploit bugs or system vulnerabilities must be reported to support — not used for personal gain.

User Responsibilities

Users of the hpm99 platform are fully responsible for all activities that occur in their accounts. This includes ensuring all information provided is accurate, maintaining login security, and complying with all applicable laws in their area of residence.

Users are strictly prohibited from doing the following:

• Registering an account using a false or borrowed identity.
• Using automated software, bots, or hacking tools to exploit the system.
• Engaging in money laundering or financial fraud.
• Sharing an account or allowing third parties to use your account.
• Using payment methods that do not belong to you without the owner's valid authorisation.
• Disrupting other users' experience through any form of collaborative fraud.

Violation of any of the above prohibitions may result in immediate action without prior notice, including suspension or closure of the account, and freezing of funds in the relevant account.

Account Suspension and Closure

hpm99 reserves the right to suspend or close any user account for the following reasons, without requiring prior notice in serious cases:

• Identity verification failed or documents submitted are invalid.
• Proven violation of the terms of use.
• Suspicious activity related to fraud or money laundering.
• Request from a qualified law enforcement authority.
• The user's own decision to close the account through the self-exclusion process.

Users who wish to voluntarily close their account may contact the support team via live chat or email. Any legitimate account balance will be processed for withdrawal once all conditions have been met.

Liability Limits and Disclaimer

hpm99 provides its gambling platform services "as is" without making any express or implied warranties regarding performance, continuous availability, or fitness for a particular purpose.

hpm99 is not responsible for:

• Financial losses resulting from betting decisions made by users.
• Service disruptions due to scheduled or unscheduled maintenance.
• Processing delays caused by factors beyond our control, such as banking system or e-wallet outages.
• Indirect, incidental, or consequential losses arising from use of the platform.

In circumstances where hpm99 is found liable for any loss, the maximum liability of hpm99 is limited to the amount deposited by the relevant user in the 30 days prior to the claim being made.

Amendments to Terms and Applicable Law

hpm99 reserves the right to amend, update, or replace any part of these terms at any time. Amendments will take effect immediately upon publication on this website. Users are advised to review this page periodically to ensure they are always aware of the latest terms.

These terms and conditions are governed by the applicable laws of the international licensing jurisdiction under which hpm99 operates. Any disputes arising in connection with these terms shall be resolved through the dispute resolution process established by the relevant authority.

If any provision of these terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed and the remainder of these terms shall remain in full force and effect.

Any enquiries regarding these terms and conditions may be submitted to the hpm99 customer service team by email at [email protected] or via the 24/7 live chat available on the platform.