Privacy Policy hpm99

1. Introduction

This Privacy Policy is an official document issued by hpm99 ("we", "platform" or "hpm99") to inform users ("you") about the personal data processing practices applied by this platform. This policy applies to all users who access the hpm99 website, register an account, use any services or interact with any part of our platform.

hpm99 operates under international licensing and conducts business in accordance with applicable legal requirements. We are committed to ensuring your personal data is managed with the highest level of security and confidentiality.

This policy should be read together with our Terms & Conditions and Responsible Gambling Policy, which form part of the overall agreement between you and hpm99.

2. Personal Information We Collect

hpm99 collects various categories of personal information depending on how you interact with our platform. This information is collected directly from you or automatically when you use our services.

2.1 Information You Provide Directly

During the registration process, account verification or use of services, you may provide the following information:

• Full name as it appears on your official identity document (MyKad or passport)
• Date of birth for age verification purposes (21 years and above)
• Active email address for communication and account verification
• Registered Malaysian mobile phone number
• Bank account or e-wallet details (Touch 'n Go, DuitNow, ShopeePay) for deposit and withdrawal transactions
• Copy of identity document for KYC (Know Your Customer) verification requirements
• Account password stored in an unreadable hashed format

2.2 Information Collected Automatically

Our system automatically records certain technical information when you use the platform:

• IP address and geographic location based on IP
• Web browser type and version, and device operating system
• Activity log data including pages visited, access times and actions taken
• Game data including betting history and transaction records
• Device information such as unique device identifiers and language settings
• Cookie data and similar tracking technologies

2.3 Information From Third Parties

In certain situations, we may receive information about you from registered payment service providers and approved identity verification service providers, solely to meet operational and legal compliance requirements.

3. How We Use Your Information

Every piece of personal information collected by hpm99 has a clear and specific purpose. We do not use your data beyond the scope stated here.

• Creating and managing your user account on the hpm99 platform
• Processing deposit and withdrawal transactions through supported payment methods
• Verifying your identity to comply with anti-money laundering (AML) requirements
• Sending important account-related communications such as transaction confirmations and security notifications
• Providing responsive customer support in Bahasa Melayu and English
• Analysing usage patterns to improve the platform experience and performance
• Detecting and preventing fraud, unauthorised access and unlawful activity
• Ensuring compliance with legal obligations and licensing regulations
• Sending promotional information and bonus offers — subject to your communication preferences

4. Sharing of Personal Information

hpm99 does not sell or rent user personal information to any third party for their marketing purposes. Your information may be shared only in the following situations:

4.1 Approved Service Providers

We use selected third-party service providers to assist with platform operations, including payment processors, identity verification providers and technology infrastructure service providers. All these third parties are bound by strict data protection agreements and are only permitted to process your data for the specified purposes.

4.2 Legal Requirements

Your personal information may be disclosed to the relevant authorities if we are required to do so under a court order, regulatory authority directive or valid legal requirement. In such situations, we will notify you in advance where permitted by law.

4.3 Platform and User Protection

In cases of fraud, security threats or serious physical threats, relevant information may be shared with law enforcement authorities to protect the interests of users and the integrity of our platform.

5. Data Security

hpm99 implements comprehensive technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.

• Data encryption during transmission using 256-bit SSL/TLS protocols
• Encryption of sensitive data at rest within protected databases
• Role-based access controls ensuring only authorised staff can access user data
• Continuous system monitoring to detect suspicious activity or intrusion attempts
• Regular security audits by independent third parties
• Established security incident response procedures
• Regular data protection training for all staff who handle user information

6. Cookie Policy

Cookies are small text files stored on your device by the web browser when you visit the hpm99 platform. Cookies allow the platform to function correctly and help us understand how users interact with our content.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functions such as login verification and session security. Cannot be disabled.
• Performance Cookies: Collect information about how users use the platform to help us improve our services.
• Functional Cookies: Store your preferences such as language and region settings to provide a more personalised experience.
• Analytics Cookies: Used to analyse traffic patterns and user behaviour in aggregate and anonymous form for platform improvement purposes.

6.2 Managing Cookies

You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the hpm99 platform. For more information on managing cookies, please refer to the help documentation of your web browser.

7. Your Rights

As an hpm99 user protected under the Personal Data Protection Act (PDPA) and related legislation, you have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may request that we correct any information that is inaccurate or incomplete.
• Right of Erasure: In certain situations, you may request that we delete your personal data, subject to legal and operational requirements.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request to receive your data in a machine-readable format.

To exercise any of the rights above, please contact the hpm99 customer support team via 24/7 live chat or email. We will process your request within a reasonable time and inform you of the outcome.

8. Data Retention

hpm99 retains your personal information for as long as your account is active or as long as is necessary to provide services to you. After an account is closed, certain data may be kept for a longer period to meet legal requirements, resolve disputes, or enforce our agreements.

Financial transaction records are retained in accordance with legal requirements related to anti-money laundering and financial reporting. Data that is no longer needed will be securely deleted or anonymised in accordance with our internal procedures.

9. Child Protection and Age Restriction

The hpm99 platform is intended for adults aged 21 and above only. We do not intentionally collect or process personal information from individuals under the age of 21.

If we find that personal information of an underage individual has been collected without valid consent, we will take immediate action to delete that information and close the relevant account. Any winnings obtained by underage users will not be paid out.

10. Amendments to This Privacy Policy

hpm99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material amendments will be communicated to you via your registered email or a clear notice on the platform before the amendments take effect.

Your continued use of the hpm99 platform after the effective date of any amendment is considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by hpm99, please contact our team through the following channels:

• 24/7 live chat available directly on the hpm99 platform in Bahasa Melayu and English
• Support email: [email protected]

We are committed to responding to every privacy-related enquiry with full attention and within a reasonable time. Our dedicated data protection team is ready to help you understand your rights and resolve any issues relating to personal data.